Terms & conditions
Following general terms and conditions clarify the contractual relationship between buyer and the seller Raschka & Kaiser GbR.
The inclusion of customer conditions is contradicted, unless the seller confirmed them expressly in writing.
All purchases, deliveries and services through the online shop are exclusively on the basis of the sellers terms and conditions.
Raschka & Kaiser GbR
74906 Bad Rappenau
Mobil-Tel.: +49/ (0)1523/ 7288898
2. Contract Conclusion / Communication
Our information on goods and prices within each order process are subject to change and non-binding.
Rather, by placing your order using the "Buy Now" button, you are first submitting a binding purchase offer that still needs to be accepted by us.
Only with the acceptance of your order, the purchase contract for the goods and / or services will come into effect.
We are not obliged to accept your purchase offer.
Your order will be accepted by us insofar by confirming the dispatch of the goods and / or services.
The contract conclusion can be effected in English.
The delivery time is shown in the respective article description. The aforementioned delivery time begins with the day following the date of the conclusion of the contract, or in the case of the selection advance payment, the day of the customer's payment order. If the last day of the delivery period falls on a Saturday, Sunday or a general public holiday recognized at the place of receipt, the next working day will take the place of this day. Usually shipping takes 3-5 business days - in some cases it can take slightly longer.
You will receive your order in one package if possible. The seller reserve the right to deliver your order in multiple packages if it contains bulky products.
The prices quoted by the seller include statutory value added tax and all price components. The packaging and shipping costs are shown separately and charged for the respective product offer. Other price components, such as additional taxes, duties or other charges may apply to cross-border deliveries.
The methods of payment available to the buyer:
- Cash in advance
The seller considers manifest errors such as translation errors, misspelling or imputed errors that might occure while offering products and/ or services or processing orders as non-binding.
6. Instruction of Cancellations Right of Cancellation
You have the right to cancel this contract within 14 days without providing a reason.
To exercise the right of cancellation, you must inform the seller:
Raschka & Kaiser GbR
74906 Bad Rappenau
Mobil-Tel.: +49/ (0)1523/ 7288898
of your decision to withdraw from this contract (e.g. via letter or email). You can use the attached withdrawal form template, which is not obligatory.
Withdrawal form template:
If you’d like to withdraw from your contract of sale, please fill out this form and send it to:
Raschka & Kaiser GbR, Herrenweg 10/1, 74906 Bad Rappenau, Germany
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the
following goods (*) /for the provision of the following service (*):
Ordered on (*):
Received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only neccessary if this form is notified on paper)
To meet the cancellation deadline, it is sufficient if you communicate your intention to exercise your right of withdrawal before the cancellation period has expired.
Effects of Cancellation
If you withdraw from this contract, the seller shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event, not later than 14 days from the date on which the seller is informed of your decision to withdraw from this contract. The reimbursement will be carried out using the same means of payment used for the initial transaction unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The seller may withhold reimbursement until he has received the goods back. You shall send back the goods or hand them over the seller, without undue delay and not later than 14 days after you communicate to us your withdrawal from the contract. The deadline is met if you send the goods back before the period of 14 days has expired.
You have to pay for the return of the goods.
You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics and functions.
Exclusions of the Right of Cancellation
The right of cancellation does not apply to contracts:
• if the delivered goods are newspapers, periodicals or magazines with the exception of subscription contracts,
• if the goods are sealed DVD’s or CD’s, when the seal has been removed after delivery,
• if the goods are not prefabricated and whose production is based on individual selection or provision by the consumer, or if the goods are clearly tailored to the personal needs of the consumer,
• if the products delivered are sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
• if after their delivery, the goods were inseparably mixed with other goods due to the nature of the products.
7. Reservation of Title
The delivered goods remain in sellers property until full payment of the purchase price has been received.
8. Liability and Warranty
For negligent breaches of the contract's main obligations, the sellers liability is limited to average foreseeable and direct losses that are typical both for the contract and the nature of the goods. This limited liability also applies to negligent breaches of obligations caused by the sellers legal representatives or auxiliary staff. For the rest, the seller is liable according to legal regulations if the contractual partner asserts compensation claims for damages or losses which are the result of intent or gross negligence, including the result of intent or gross negligence caused by our legal representatives or auxiliary staff. If the seller is not charged with grossly negligent or intentional breaches of duty, the sellers liability is limited to average foreseeable damages which might be typical for these circumstances. The above limitations of liability do not apply when damages or losses are caused by injury to life, body or health.
In the case of defects in delivered goods, statutory rights apply.
9. Customer Complaints
The European Commission is providing a platform for out of court online dispute settlement: www.ec.europa.eu/consumers/odr.
The seller is not obligated and not willing to participate in such dispute settlement process.
10. Data Protection & Data Storage
Please also note the data protection declaration of the seller, which you have to agree to when purchasing.
Personal data is collected when the customer makes it available to the seller for contract execution. The personal data entered on this occasion will be used to process the contract and to process customer inquiries. In addition, the data will be used with express consent for the purpose of future customer support and customer care (e.g. newsletter), whereby the customer can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs.
The customer's personal data will be passed on to the transport company responsible for the delivery or the corresponding financial service provider as far as this is necessary for the delivery or payment of the goods.
Otherwise, the customer's personal data will not be passed on to third parties.
After completion of the contract and full payment of the purchase price, the customer's data will be stored with regard to tax and commercial law retention periods, but will be deleted after this period, unless the customer has expressly consented to the further use of his data.
11. Applicable Law
The law of the Federal Republic of Germany applies.
The seller excludes the United Nations Convention on Contracts for International Sale of Goods (CISG), unless it is mandatory dictated due to international consumer law.