A. General shipping information:
CURRENT:
COMPANY HOLIDAYS: 09/15/2023 until 09/30/2023
During this time:
- no shipping takes place
- might delays in processing of returns
- no processing of the mails
Please note that we will be on company vacation from 15.09.2023 to 30.09.2023 and we will only be able to process orders received during this period after we have returned. The delivery times given for our items are therefore extended by 14 days. Thank you for your understanding.
We will be there for you again as usual from October 2nd, 2023!
I. Shipping within Germany
From a goods value of €40.00, we offer free shipping within Germany via DHL Paket including a tracking number. Shipping to DHL Packstations is possible.
For goods with a value of less than €40.00, our shipping costs depend on the weight and are displayed in the shopping cart:
Parcels up to 1kg: 4.95 euros
Parcels up to 3.5 kg: 4.99 euros
Parcels up to 9.99 kg: 5.99 euros
Parcels from 10 kg: 8.99 euros
Shipping takes place from Monday to Friday.
The DHL shipment tracking will be communicated to you within shipping confirmation E-mail. It may take 24 to 48 hours for the tracking information to update. Please keep an eye on your shipment tracking regularly so that you can receive your order as quickly as possible.
The items will be ready for collection from us within 1 - 3 business days. The total delivery time within Germany is therefore usually between 2 and 5 business days.
In the event that you are not at home on the day of delivery, you will usually have a notification card from your courier in the mailbox. If you have not received a notification card, please check the tracking number. The branch is usually mentioned there. In addition to the notification card, you may need your ID or written authorization from the recipient to collect the item from a DHL branch.
II. Shipping outside of Germany
By default, the goods can only be shipped to the countries listed below. The shipping costs for deliveries abroad differ from the domestic shipping costs.
Shipping is via DHL / Deutsche Post and the shipping costs incurred can be found in the table below.
Delivery times differ from domestic orders. The items are ready to be picked up by the transport service within 1 - 3 days. The processing time of the transport service outside of Germany is an additional 3 - 7 working days.
Deliveries abroad may incur customs duties, taxes and fees that are not included in the total price displayed.
In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at https://ec.europa.eu/taxaton_customs/home_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http:// xtares.admin.ch/tares/login/loginFormFiller.do.
Weight-dependent shipping for Austria, Belgium, Italy, Czech Republic, Denmark, Netherlands:
up to 2 kg: 19.99 euros
up to 3.5 kg: 20.99 euros
up to 10 kg: 25.99 euros
up to 20 kg: 39.99 euros
up to 31.5 kg: 48.99 euros
Weight-dependent shipping for Ireland:
up to 2 kg: 20.99 euros
up to 3.5 kg: 24.99 euros
up to 10 kg: 29.99 euros
up to 20 kg: 44.99 euros
up to 31.5 kg: 59.99 euros
Weight-dependent shipping for Switzerland, Finland:
up to 2 kg: 39.99 euros
up to 3.5 kg: 44.99 euros
up to 10 kg: 49.99 euros
up to 20 kg: 69.99 euros
up to 31.5 kg: 89.99 euros
B. Payment Information:
I. For shipping within Germany and shipping outside of Germany
We currently offer the following payment options:
1. PayPal
2. Payment in advance by bank transfer
3. PayPal Checkout
II. Detailed information on payment options:
1. PayPal
Pay the invoice amount conveniently, quickly and easily via PayPal.
2. Payment in advance by bank transfer
Easily transfer the invoice amount to our bank account within 7 days, stating the intended use (order number). We will inform you of our bank details as part of the order processing via order confirmation email.
When paying in advance, please note that it can take 1-2 working days after you have made the bank transfer before we receive the payment and can ship your order.
3. PayPal Checkout
PayPal Checkout combines popular payment methods in one payment solution: including PayPal, direct debit, credit card and purchase on account.
Note: The minimum order value is 10.00€ (excluding shipping costs). From a value of 40.00€ we deliver free of charge within Germany.